SUPPLIER RELATIONSHIP PROGRAM
Design and implement monitoring and performance tracking program to ensure post-award results (savings, performance, service levels)
APPROACH
Program design may include, but is not limited to:
-
Interview key stakeholders
-
Define and benchmark category requirements and metrics
-
Service Level Agreement
-
Contract compliance process
-
Data collection and tracking mechanisms
-
Grievance process
-
Reporting mechanisms, such as scorecards
-
Supplier Business Review
-
Corrective measures matrix
-
Continuous improvement process
-
Supplier handbook
-
Sourcing integration – performance metrics identified within the Supplier Relationship Program tie back to bid process
-
If software is needed, create and facilitate software bid
SAMPLE DELIVERABLES
-
Customized supplier management manual to include step-by-step procedures, tools and templates
-
Monitoring and reporting mechanisms in place to track savings and performance
-
Updated supplier database with SLA / KPI information
-
Staff training with customized material and post-training checklist
-
Supplier handbook
-
Supplier portal
-
Supplier training
-
Software implementation, if needed